Gautam

Software Engineer | ServiceNow Specialist

hey@predatorcoderr.com | 9958933167 | LinkedIn | predatorcoderr.com

About Me

I'm a Software Engineer at Accenture with over 4 years of specialized experience in ServiceNow ITSM implementation and customization. Currently pursuing a Post-Graduate Diploma in Data Science in Health and Climate Change from IIIT Delhi, I combine technical expertise with product management and data analytics skills.

My expertise spans ServiceNow platform development, ITSM modules, workflow automation, and third-party integrations. With an MBA in Product Management and a strong foundation in data science, I bring a unique perspective to solving complex business challenges and delivering innovative solutions.

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Experience

Software Engineer

Accenture Solution Pvt. Ltd.

Nov 2023 - Present
  • Designed and implemented ServiceNow ITSM modules including Incident, Change, Request, and Knowledge Management
  • Developed and customized catalog items, workflows, and client/server scripts to meet business needs
  • Created business rules, UI policies, client scripts, and notifications to streamline IT processes
  • Integrated ServiceNow with third-party tools (e.g., Notify) to ensure seamless data flow and synchronization
  • Worked closely with stakeholders to analyse requirements, design solutions, and implement process improvements
  • Assisted in Service Portal customization for enhanced self-service capabilities
  • Conducted unit testing, user acceptance testing (UAT), and post-implementation support for ServiceNow enhancements
  • Participated in ServiceNow upgrade and patch management, ensuring minimal disruption and compliance with latest standards
  • Collaborated with ITIL process owners to align ServiceNow solutions with industry best practices
  • Documented technical configurations and provided end-user training and support

Associate Software Engineer

Accenture Solution Pvt. Ltd.

Oct 2021 - Nov 2023
  • Supported day-to-day administration of ServiceNow including user management, updates, and troubleshooting
  • Participated in requirement gathering sessions and supported design and testing activities
  • Generated and maintained reports and dashboards to track performance metrics and SLAs
  • Handled incident triaging and prioritization, improving service desk efficiency

Winter Intern

MyGov

Dec 2019 - Jan 2020
  • Completed tasks based on analysis, content research of various flagship projects

Network Analyst Intern

Unique Corp. (High Court of Delhi)

Jun 2019 - Jul 2019
  • Managed and monitored a local area network for maximum uptime for users
  • Performed day-to-day operations of the computer network

Machine Learning Intern

Airports Authority of India

May 2019 - Jul 2019
  • Built a basic face-detection algorithm to count no. of people using OpenCV
  • Prepared a survey report for an upcoming project of the organisation

Education

Post-Graduate Diploma, Data Science in Health and Climate Change in Social Impact

Indraprastha Institute of Information Technology

Oct 2024 - Aug 2025

GPA: 9.0

Master of Business Administration

Product Management & Business Operations Strategy

University of Delhi

Dec 2022 - Sep 2024

GPA: 7.5

Bachelor's of Technology, Computer Science and Engineering

Mahatma Gandhi Mission's College of Engineering and Technology

Aug 2017 - Sep 2021

GPA: 7.6

Skills

ServiceNow & Technical

ServiceNow CSA ITSM JavaScript Glide API Client/Server Scripts Flow Designer Service Portal REST/SOAP APIs

Product Management

Product Management Product Design User Experience User Research User Personas Storytelling

Data Science

Python R Excel Tableau Matplotlib Seaborn Data Visualization Data Storytelling

Blog

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Contact

Get in Touch

Email: hey@predatorcoderr.com

Phone: 9958933167

Website: predatorcoderr.com

LinkedIn: linkedin.com/in/predatorcoderr

Social Links

LinkedIn GitHub Portfolio